Your Privacy Matters to SmileCare AI Hub

Privacy Policy & Terms of Service

This document outlines how SmileCare AI Hub collects, uses, protects, and discloses your information when you use our services, and governs your access to and use of our platform. Please read it carefully.

Privacy Policy

This Privacy Policy describes how SmileCare AI Hub ("we," "us," or "our") collects, uses, stores, protects, and discloses your information when you use our website, mobile applications, and AI-powered dental assessment services (collectively, the "Service"). It also informs you about your privacy rights and how the law protects you. By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Service:

  • Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
    • Email address
    • First name and last name
    • Phone number
    • Physical address (e.g., Province, City, ZIP Code, Street Address)
    • Dental images for AI assessment (processed securely and, where feasible, anonymized for AI model improvement)
  • Usage Data: Information collected automatically when you use the Service. This may include your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
  • Cookies and Tracking Technologies: We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
  • Information from Third-Party Social Media Services: If you register through or grant us access to a Third-Party Social Media Service, we may collect Personal Data that is already associated with your Third-Party Social Media Service's account, such as your name, email address, activities, or contact list associated with that account.

2. How We Use Your Information

SmileCare AI Hub uses the collected data for various purposes, primarily to:

  • Provide and Maintain Our Service: Including to monitor the usage of our Service and ensure its functionality.
  • Manage Your Account: To manage your registration as a user of the Service. The Personal Data you provide enables you to access different functionalities of the Service available to registered users.
  • Perform a Contract: For the development, compliance, and undertaking of the purchase contract for products, items, or services you have purchased, or any other contract with us through the Service.
  • Communicate with You: To contact you by email, phone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable.
  • Provide Marketing & Promotional Updates: To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those you have already purchased or enquired about, unless you have opted not to receive such information.
  • Manage Your Requests: To attend to and manage your requests to us.
  • For Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
  • For Other Purposes: We may use your information for other purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience. This includes improving our AI models and algorithms using anonymized or aggregated data.

3. Disclosure of Your Information

We may share your personal information in the following situations, always with a commitment to your privacy:

  • With Service Providers: We may share your personal information with third-party service providers (e.g., hosting, data analytics, payment processing, customer support) to monitor and analyze the use of our Service, and to contact you. These providers are obligated to protect your information.
  • For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • With Other Users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • For Legal Obligations: We may disclose your Personal Data in the good faith belief that such action is necessary to:
    • Comply with a legal obligation.
    • Protect and defend the rights or property of SmileCare AI Hub.
    • Prevent or investigate possible wrongdoing in connection with the Service.
    • Protect the personal safety of Users of the Service or the public.
    • Protect against legal liability.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

We DO NOT sell your personal data to third parties.

4. Security of Your Personal Data

The security of Your Personal Data is important to Us. We implement commercially reasonable security measures designed to protect your Personal Data from unauthorized access, use, alteration, and disclosure. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

5. Retention of Your Personal Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

6. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We will take steps to remove that information from Our servers.

7. Your Data Protection Rights

Depending on your location, you may have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You have the right to:

  • Request access to your Personal Data.
  • Request correction of the Personal Data that we hold about you.
  • Request erasure of your Personal Data.
  • Object to processing of your Personal Data.
  • Request restriction of processing your Personal Data.
  • Request the transfer of your Personal Data.
  • Withdraw your consent at any time where SmileCare AI Hub relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. For any requests regarding your data rights, please contact us at privacy@smilecareaihub.com.

Terms of Service

Welcome to SmileCare AI Hub! These Terms of Service ("Terms") govern your access to and use of the SmileCare AI Hub website, mobile applications, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the terms then you may not access the Service.

1. User Accounts

  • When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
  • You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a Third-Party Social Media Service.
  • You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

2. AI Assessment Disclaimer & No Medical Advice

The AI-powered dental assessment provided by SmileCare AI Hub is for **informational purposes only** and should **NOT** be considered a substitute for professional dental diagnosis, advice, treatment, or medical consultation. It is a preliminary tool designed to assist users in identifying potential general concerns based on visual data.

SmileCare AI Hub does not provide medical advice, diagnosis, or treatment. Always consult with a qualified dentist or healthcare provider for any dental health issues, medical conditions, or before making any decisions related to your oral health. Reliance on any information provided by the AI assessment is solely at your own risk. SmileCare AI Hub is not responsible for any adverse effects or consequences resulting from reliance on the AI assessment without professional medical or dental consultation.

3. Online Booking

  • SmileCare AI Hub facilitates online booking with independent dental professionals and clinics. We do not guarantee the availability of any specific dentist or appointment slot.
  • All appointments booked through our platform are subject to the terms and conditions, privacy policies, and cancellation policies of the respective dental clinic or practitioner.
  • Users are solely responsible for attending their scheduled appointments or cancelling/rescheduling in accordance with the clinic's policy.

4. Intellectual Property

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of SmileCare AI Hub and its licensors. The Service is protected by copyright, trademark, and other laws of both the Philippines and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of SmileCare AI Hub.

5. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by SmileCare AI Hub.

SmileCare AI Hub has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that SmileCare AI Hub shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

6. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms of Service. Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service.

7. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall SmileCare AI Hub or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if SmileCare AI Hub or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states/jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, meaning that some of the above limitations may not apply. In these states/jurisdictions, each party's liability will be limited to the greatest extent permitted by law.

8. Governing Law

The laws of the **Republic of the Philippines**, excluding its conflicts of law rules, shall govern these Terms and your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

9. Dispute Resolution

If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting SmileCare AI Hub.

10. Changes to These Terms and Privacy Policy

We reserve the right, at our sole discretion, to modify or replace these Terms and this Privacy Policy at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Last updated: June 01, 2025

For any questions about these documents, please contact us at support@smilecareaihub.com.